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Volume 12
Issue 3
Online publication date 2016-09-17
Title Examining the impact of electronic supply chain management processes on customer satisfaction: A literature review
Author Mohammed Dawood Shamout, Okechukwu Lawrence Emeagwali
This paper aims to discuss a collection of empirical studies examining the impact of electronic supply chain management (e-SCM) processes on customer satisfaction. A review of the relevant literature has shown that a limited number of previous studies has attempted to identify the impact of e-SCM processes on customer satisfaction. Thus, the obtained data from the secondary source will be discussed and explained here. Findings of this study show the impact of e-SCM processes on customer satisfaction. This study has been based on a literature review and opens the door for future researchers to further expand this field.

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Keywords Supply chain management processes, customer satisfaction, electronic supply chain management
Pages 141-163
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