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Volume 15
Issue 3
Online publication date 2019-08-15
Title Destination management level evaluation with an emphasis on the internationalisation factor
Author Sylvie Kotikova, Karolina Pavlu
The paper deals with main research problem connecting with the assessment of the quality of the tourism business environment at different levels. The aim of this paper is to identify the key indicators of the business environment of tourism. Based on identified indicators evaluation of specific destination management in the medium term is set. The benchmarking method then determines the position of regional destination management within the chosen economy. In the Czech Republic, the level of destination managers in the range of the two evaluated three-year periods of 2013-2015 and 2016-2018 improved. An influx of tourists, the use of higher-class accommodation capacities, and the increasing number of tourist destinations were drivers of these improvements at the sub-national level, taking into account the internationalisation factor of incoming tourism. On average, the number of domestic visitors in research area  increased by 38% overtime, and this trend was even more pronounced from a foreign perspective at 42%. Main contribution of this paper is methodology of the designed destination management evaluation methodology applicatable at the national as well as regional level. Constructed indicator takes into account the number of foreign and domestic tourists separately and brings results and trends of internationalization in evaluated areas.
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Keywords Benchmarking, business environment, destination management, internationalisation, locality potential
Pages 357-374
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