Perspectives of Innovations, Economics and Business

  Previous Article | Back to Volume | Next Article
  Abstract | References | Citation | Download | Preview | Statistics
Volume 12
Issue 3
Online publication date 2012-11-23
Title The impact of total quality management on competitive advantage of pharmaceutical manufacturing companies in Jordan
Author Kamal A. M. Al-Qudah
Abstract TQM is a general philosophy of management that attempts to enhance competitive advantage of organizations, This paper aims to investigate the impact of total quality management on competitive advantage of  Pharmaceutical manufacturing  companies in Jordan. The data are collected from mid- to senior-level managerial employees of Pharmaceutical manufacturing  companies in Jordan. The data were analyzed using correlation and multiple regression analyses. The results indicate that, there is effect of the TQM practices on competitive advantage; customer focus has the highest impact on competitive advantage followed by People management and Leadership subsequently. And thus, total quality management is strategically and tactically important for gaining a competitive advantage. Therefore, organizations should be committed to TQM practices and their successful implementation
Amit, R. and Shoemaker, P., 1993. “Strategic assets and organisational rents,” Strategic Management Journal, Vol.14, pp.33-46

Anderson, M. and Sohal, A., 1999. “A study of the relationship between quality management practices and performance in small business,” International Journal of Quality & Reliability Management, Vol.16(9), pp.859-77

Antony, J., Leung, K., Knowles, G., Gosh, S., 2002. ‘‘Critical success factors of TQM implementation in Hong Kong industries,’’ International Journal of Quality and Reliability Management, Vol.19(5), pp.551-66

Ashish, A., 2007.  “Competitive advantage of a firm through supply chain responsiveness and SCM Practices,” Ph.D. unpublished thesis, University of Toledo
Barney, J., 1986. ‘‘Strategic factor markets: Expectations, luck and business strategy,’’ Management Science, Vol.32(10), pp.1231-241

Barney, J., 1991. ‘‘Firm resources and sustained competitive advantage,’’ Journal of Management, Vol.17(1), pp.99-120

Berry, W., Bozarth, C., Hill, T., Klompmaker, J., 1991. “Factory focus: Segmenting markets from an operations perspective,” Journal of Operations Management, Vol.10(3), pp.363-87

Black, S., Porter, L., 1996. ‘‘Identification of the critical factors of TQM,’’ Decision Sciences, Vol.27(1), pp.1-21

Bowman, C. and Faulkner, D., 1997. Competitive and corporate strategy, London: Irwin
Brah, S., Wong, J., Rao, B., 2000. ‘‘TQM and business performance in the service sector: A Singapore study,’’ International Journal of Operations and Production Management, Vol.20(11), pp.1293-312

Chapman, R., Al-Khawaldeh, K., 2002. “Quality management worldwide: TQM and labour productivity in Jordanian industrial companies,” The TQM Magazine, Vol.14(4), pp.248-62

Colgate, M., 1998. “Creating sustainable competitive advantage through marketing information system technology: A triangulation methodology within the banking industry,” International Journal of Bank Marketing, Vol.16(2), pp.80-89

Cook, L. and Verma, R., 2002. ‘‘Exploring the linkages between quality system, service quality, and performance excellence: Service providers’ perspectives,’’ Quality Management Journal, Vol.9(2), pp.44-56

Curkovic, S., Melnyk, S., Calantone, R., Handfield, R., 2000. “Validating the Malcolm Baldrige National Quality Award framework through structural equation modeling,” International Journal of Production Research, Vol.38(4), pp.765-91

Czepiel, J., 1992. Competitive marketing strategy, London: Prentice-Hall

Dean, J., Bowen, D., 1994. ‘‘Management theory and total quality: Improving research and practice through theory development,’’ Academy of Management Review, Vol.19(3), pp.392-418

Deming, W., 1986. Out of the crisis, Massachusetts Institute of Technology, Cambridge: MIT Press

Detert, J., Schroeder, R., Mauriel, J., 2000. “A framework for linking culture and improvement initiatives in organizations,” Academy of Management Review, Vol.25(4), pp.850-63

Devlin, J., 2001. “Consumer evaluation and competitive advantage in retail financial services - A research agenda,” European Journal of Marketing, Vol.35(5-6), pp.639-60

Dierickx, I. and Cool, K., 1989. ‘‘Asset stock accumulation and sustainability of competitive advantage,’’ Management Science, Vol.35(12), pp.1504-513

Douglas, T., Judge, W., 2001. “Total quality management implementation and competitive advantage: The role of structural control and exploration,” Academy of Management Journal, Vol.44(1), pp.158-69
Fawcett, S. and Smith, S., 1995. “Logistics measurement and performance for United States-Mexican operations under NAFTA,” Transportation Journal, Vol.34(3), pp.25-34

Feigenbaum, A., 1991. Total quality control, 3rd ed., New York: McGraw-Hill

Flynn, B., Schroeder, R., Sakakibara, S., 1995. “The impact of quality management practices on performance and competitive advantage,” Decision Sciences, Vol.26(5), pp.659-91

Fujun Lai, Xiande Zhao, Qiang Wang, 2006. “The impact of information technology on the competitive advantage of logistics firms in China,” Industrial Management & Data Systems, Vol.106(9), pp.1249-271

Garvin, D., 1983. “Quality on the line,” Harvard Business Review, Vol.61(5), pp.65-75

Garvin, D., 1987. “Competing on the eight dimensions of quality,” Harvard Business Review, Vol.65(6), pp.101-109

Gee, G., Richardson, W., and Wortman, B., 2000. The quality manager primer. 4th ed., West Terre Haute, in: Quality Council of Indiana

Gita Mathur, Kam Jugdev, Tak Shing Fung, 2007. “Intangible project management assets as determinants of competitive advantage,” Management Research News, Vol.30(7), pp.460-75

Gobeli, D. and Brown, D., 1993. “Improving the process of product innovation,” Research-Technology Management, Vol.36(2), pp.38-44

Grant, R., 1991. Contemporary strategy analysis, Cambridge, UK: Blackwell

Gray, J., Laidlaw, H., 2002. “Part-time employment and communication satisfaction in an Australian retail organization,” Employee Relations, Vol.24(2), pp.211-28

Gregorio Martín-de-Castro, José Emilio Navas-López, Pedro López-Sáez, Elsa Alama-Salazar, 2006. “Organizational capital as competitive advantage of the firm,” Journal of Intellectual Capital, Vol.7(3), pp.324-37

Guimaraes, T., 1996. “TQM’s impact on employee attitude,” The TQM Magazine, Vol.8(1), pp.20-25

Hackman, J., Wageman, R., 1995. “Total quality management: Empirical, conceptual, and practical issues,” Administrative Science Quarterly, Vol.40(2), pp.203-70

Hair, J., Anderson, R., Tatham, R. and Black, W., 1998. Multivariate Data Analysis, 5th ed., Upper Saddle River, NJ.: Prentice-Hall International

Han, S., Chen, S., and Ebrahimpour, M. 2007, "The impact of ISO 9000 on TQM and business performance," Journal of Business and Economic Studies (JBES), Vol. 13, No. 2, pp.1-23

Hayes, R. and Wheelwright, S., 1984. Restoring our competitive edge, New York: John Wiley and Sons

Hoang, D., Igel, B., Laosirihongthong, T., 2006. “The impact of total quality management on innovation: Findings from a developing country,” International Journal of Quality & Reliability Management, Vol.23(9), pp.1092-117

Ilker, M. and Birdogan, B., 20111. "Antecedents and performance impacts of product versus process innovation: Empirical evidence from SMEs located in Turkish science and technology parks," European Journal of Innovation Management, Vol. 14 Iss: 2, pp.172 - 206

Ishikawa, K., 1972. Guide to Quality Control, Asian Productivity Organisation, Tokyo

Kanji, G., Wallace, W., 2000. “Business excellence through customer satisfaction,” Total Quality Management, Vol.11(7), pp.979-98

Kaynak, K., 2003. "The relationship between total quality management practices and their effects of firm performance," Journal of Operations Management, Vol.21(4), pp.405–35

Lai, F., Zhao, X., Wang, Q., 2007. “Taxonomy of information technology (IT) strategy and its impact on the performance of 3PLs in China,” International Journal of Production Research, Vol.45(10), pp.2195-218  

Lam, S., 1996. “Total quality management and its impact on middle managers and front-line,” Journal of Management, Vol.15(7), pp.37-46

Lee, M-C. and Chang, T., 2006. “Applying TQM, CMM and ISO 9001 in knowledge management for software development process improvement,” International Journal Services and Standards, Vol.2(1), pp.101-15

Lemieux, V., 1996. “The use of total quality management in a records management,” ARMR Records Management Quarterly, Vol.30(3), pp.28-38 

Lewis, Michael A., 2000. “Lean production and sustainable competitive advantage,” International Journal of Operations & Production Management, Vol.20(8), pp.959-78

Li, S., Ragu-Nathan, B., Ragu-Nathan, T., Rao, S. Subba, 2006. “The Impact of Supply Chain Management Practices on Competitive Advantage and Organizational Performance,” Omega International Journal of Management Science, Vol.34(2), pp.107-24

Martı´nez-Lorente, A., Dewhurst, F. and Gallego-Rodrı´guez, A., 2000. “Relating TQM, marketing and business performance: An exploratory study,” International Journal of Production Research, Vol.38(14), pp. 3227-246

Mathur, S., 1988. “How firms compete: A new classification of generic strategies,” Journal of General Management, Vol.14(1), pp.30-58

Mele, C., Colurcio, M., 2005. “The evolving path of TQM: Towards business excellence and stakeholder value,” International Journal of Quality & Reliability Management, Vol.23(5), pp.464-89

Milé Terziovski, 2006. “Quality management practices and their relationship with customer satisfaction and productivity improvement,” Management Research News, Vol.29(7), pp.414-24

Millen, R., Sohal, A., Moss, S., 1999. “Quality management in the logistics function: An empirical study,” International Journal of Quality & Reliability Management, Vol.16(2), pp.166-80

Miller, D., 1988. “Relating Porter's business strategies to environment and structure,” Academic Manage Journal, Vol.31, pp.280-308

Miller, D., 1987. “The structural and environmental correlates of business strategy,” Strategic Manage Journal, Vol.8, pp.55-76 

Mitra, A., 1987. Fundamentals of quality control and improvement, Prentice Hall
Moorman, C. and Rust, R., 1999. “The role of marketing,” Journal of Marketing, Vol.63, pp.180-97

Morrow, P., 1997. “The measurement of TQM principles and work-related outcomes,” Journal of Organizational Behaviour, Vol.18(4), pp.363-76

Nelson, P., and Winter, S., 1982.  An evolutionary theory of economic change,  Cambridge, MA: The Belknap Press of Harvard University Press

Nunnally, J. and Bernstein, I., 1994. Psychometric Theory, 3rd edition, McGraw-Hill Inc., New York

Oakes, D. and Westcott, R., (Eds.). 2001. The certified quality manager handbook, 2nd ed., Milwaukee, WI: ASQ Quality Press, 313

Ooi, K., Bakar, N., Arumugam, V., Vellapan, L., Loke, K., 2007. “Does TQM influence employees’ job satisfaction? An empirical case analysis,” International Journal of Quality & Reliability Management, Vol.24(1), pp.62-77

Paula Danskin, Basil G. Englis, Michael R. Solomon, Marla Goldsmith, Jennifer Davey. 2005. “Knowledge management as competitive advantage: Lessons from the textile and apparel value chain,” Journal of Knowledge Management, Vol.9(2), pp.91-102

Porter, M., 1980. Competitive strategy: Techniques for analysing industries and competitors, New York: The Free Press

Porter, M., 1985. Competitive advantage: Creating and sustaining superior performance, New York: The Free Press

Powell, T., 1995. “Total quality management as competitive advantage: A review and empirical study,” Strategic Management Journal, Vol.16(1), pp.15-37

Prajogo, D., Sohal, D., 2006. “The relationship between organizational strategy, total quality management (TQM), and organizational performance-the mediating role of TQM,” European Journal of Operation Research, Vol.168(1), pp.35-50

Ross, J., 1995. Total quality management: Text, cases and readings, Delray Beach, FL: St Lucie Press

Sadikoglu, E., 2008. “Total quality management practices and performance,” The Business Review, Cambridge, Vol.10(2), pp.60-68 

Sitkin, S., Sutcliffe, K., Schroeder, R., 1994. “Distinguishing control from learning in total quality management: A contingency perspective,” Academy of Management Review, Vol.19(3), pp.537-64
Slater, S. and Narver, J., 1995. “Market orientation and the learning organization,” Journal of Marketing, Vol.59(3), pp.63-74

Stalk, G., Evans, P., Shulman, L., 1992. “Competing on capabilities: The new rules of corporate strategy,” Harvard Business Review, Vol.70(2), pp.54-65

Sureshchandar, G., Rajendran, C., Anantharaman, R., 2002. “The relationship between management’s perception of total quality service and customer perceptions of service quality,” Total Quality Management, Vol.13(1), pp.69-88

Vokurka, R., Zank, G., Lund III, C., 2002. “Improving competitiveness through supply chain management: A cumulative improvement approach,” Competitiveness Review, Vol.12(1), pp.14-25

Waldman, D., 1994. “Designing performance management systems for total quality implementation,” Journal of Organizational Change Management, Vol.7(2), pp.31-44

Ward, P., Duray, R., Leong Keong, G., Sum, C-C., 1995. “Business environment, operations strategy, and performance: An empirical study of Singapore manufacturers,” Journal of Operations Management, Vol. 13(2), pp.99-115

Wernerfelt, B., 1984. “A resource based view of the firm,” Strategic Management Journal, Vol.5(2), pp.171-80

White, G., 1996. “A meta-analysis model of manufacturing capabilities,” Journal of Operations Management, Vol.14(4), pp.315-31

Yang, T., Chen, M-C., and Su, C-T., 2003. “Quality management practice in semiconductor manufacturing industries-empirical studies in Taiwan,” Integrated Manufacturing Systems, Vol.14(2), pp.153-59

Yao Chin Lin, Ping Heng Tsai, 2009. “The impact of a global logistics integration system on localization service and business competitive advantage,” European Business Review, Vol.21(5), pp.418-37

York, Kenneth M. and Miree, Cynthia E., 2004. “Causation or covariation: An empirical re-examination of the link between TQM and financial performance,” Journal of Operations Management, Vol.22(3), pp.291-311

Zairi, M. and Ahmed, P., 1999. “Benchmarking maturity as we approach the millennium?,” Total Quality Management, Vol.10(4-5), pp.810-16

Zhang, Z., 2000. “Implementation of total quality management: An empirical study of Chinese manufacturing firms,” Ph.D. unpublished thesis, University of Groningen, Groningen

Keywords Total Quality Management, Competitive Advantage, Pharmaceutical Manufacturing Companies, Jordan
Pages 59-75
Download Full PDF Download
  Previous Article | Back to Volume | Next Article
Search in articles
Journal Published articles
PIEB 611
Journal Hits
PIEB 1563675
Journal Downloads
PIEB 27328
Total users online -