Perspectives of Innovations, Economics and Business

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Volume 3
Issue 3
Online publication date 2009-12-07
Title Creating an innovative environment in total quality management system within companies
Author Elizabeta Mitreva, Vesna Prodanovska
Abstract
The decision for development of the quality providing system could go in line with the company’s expansion and with the concept of the total quality management (TQM). The most diligent-untouchable assets within the companies are referring to the relation with the customers/consumers, employee’s skills and their knowledge and  building an 
organizational culture tending towards innovations, problem solving and  total working promotion. The paper discusses attitude of companies in Macedonia to promoting employees’ motivations to knowledge sharing and innovations.  
Citation
References
Born, G., 1994. “Process management to quality improvement - The way to design”, Document and Reengineering Business Systems, John Wiley and Sons, pp.13-37

Cepujnoska, V., Cepujnoski, G., 1993. “Quality management bases”, Faculty of Economics, Skopje

Ebrahimpour, M., Withers, B. E., 1992. “Employee involvement in quality improvement”: A comparison of American and Japanese manufacturing firms operating in the U.S. IEEE Transactions on Engineering Management, Vol.39, No.2, pp.142-48

EFQM, 1997. “Common interest day workshops - management of innovation”, Quality Link Vol.9, No 51, December, pp.7-11

Harung, H. S., 1996. “A world-leading learning organization: A case study of Tomra Systems”, Oslo, Norway. The Learning Organization: an International Journal, Vol.3, No.4, pp.22-34

James, P., 1996. “Total quality management: An introductory text”, Prentice-Hall, Englewood Cliffs, NJ, pp.106-220

McHenry, J., Husvik, G., 1997. Continuous improvement and types of learning in organizations, Trondheim, Norway

Mitreva, E., 2006. Methodology for quality management in the reconstruction  and maintaining trackage vehicles, Master thesis, TMF, Skopje

Mitreva, E., 2009. Integral Methodology for Designing and Implementation of Total Quality Management within Companies, Doctoral Thesis, TMF, Skopje

Rao, A., Carr, L., Dambolena, I., Kopp, R., Martin, J., Rafii, F., Schlesinger, Ph., 1996. “Total quality management: A cross-functional perspective”, John Wiley and Sons

Stefanovska, L., Mitreva,  E., 2009. “Designing of motivation system- necessity in realization of strategy and aims of the companies”, Yearly Digest, Faculty of Economics, Stip

Keywords Qualities, innovations, organizational culture, buyers, quality providing systems, total quality management
DOI http://dx.doi.org/10.15208/pieb.2009.64
Pages 86-88
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