Perspectives of Innovations, Economics and Business

  Previous Article | Back to Volume | Next Article
  Abstract | References | Citation | Download | Preview | Statistics
Volume 4
Issue 1
Online publication date 2010-02-10
Title Antecedents of job satisfaction: A study of telecom sector
Author Adnan Riaz, Muhammad Ramay
Abstract This study is based on the assumption that “a happy worker is a productive worker”. The research was conducted to identify the significance of those factors that lead towards job satisfaction and commitment of employees working in the telecom sector of Pakistan. The associations among pay and benefits, performance appraisal system, career development and management, supervision and collegiality and open communication (independent variables) were investigated with job satisfaction (dependent variable). The relationship between job satisfaction (dependent variable) and job commitment (outcome) was also hypothesized. Through questionnaire survey responses from 221 employees working at managerial and non-managerial positions were collected, which showed the significant association of supervision and collegiality and open communication on job satisfaction. Furthermore, job satisfaction was also found highly correlated and dependent upon job commitment. Managerial implications and conclusions are presented based upon these results.
Citation
References
Allen, N. and Meyer, J., 1991. The measurement and antecedents of affective, continuance, and normative commitment to the organization, Journal of Occupational Psychology, 63, pp. 1-18.

Bygren, M., 2004. “Pay reference standards and pay satisfaction what do workers evaluate their pay against?”, Social Science Research 33, pp 206-224.

Boyle, B., 1997. “A multi-dimensional perspective on salesperson commitment”,  Journal Of Business & Industrial Marketing, Vol. 12, No. 6, pp. 354-367.

Bernardin, H. and Russell, J., 1993. “Human resource management: An experiential approach”, McGraw Hill International Edition, Management and organization series, pp. 322, 340.

Brown, M., 2001. “Unequal pay, unequal responses? pay referents and their implications for pay level satisfaction”, Journal of Management Studies 38:6, September, pp.879-896.

Burke, R., Burgess, Z. and Fallon, B., 2006. “Organizational practices supporting women and their satisfaction and well-being”, Women in Management Review, Vol. 21 No. 5, pp. 416-425.

Chen, L., 2008. “Job satisfaction among information system (IS) personnel”, Computers in Human Behavior, 24, pp. 105-118.

Chen, T., Chang, P. and Yeh, C., 2004, “A study of career needs, career development programs, job satisfaction and the turnover Intentions of R&D personnel”, Career Development International, Vol. 9 No. 4, pp. 424-437.

Clark, A., Kristensen, N. and Westergard-Nielsen, N., 2007. “Job satisfaction and co-worker wages: Status or signal?”, The Economic Journal, Volume-119, Issue-536, pp. 430-447.

Curry, J., Wakefield, D., Price, J. and Mueller, C., 1986. “On the causal ordering of job satisfaction and organizational commitment” The Academy of Management Journal, Vol. 29, No. 4, pp. 847-858.

Delaney, J.T., and Huselid, M.A. (1996)” The Impact of Human Resource Management Practices on Perceptions of Organizational Performance” The Academy of Management Journal, Vol. 39, No. 4. pp. 949-969.

Engineering Development Board, 2006. “Rising with telecom revolution in pakistan telecom engineering” September 26-27, Retrieved on April 21, 2007 from website: http://www.engineeringpakistan.com/EMS/sectoroverview.php

Gliem, R. and Gliem, J., 2001. “Job satisfaction of civil service and administrative and professional staff in the College of Food, Agricultural, and Environmental Sciences”, 28th Annual National Agricultural Education Research Conference, December 12.

Gomez-Meija, L., Balkin, D. and Cardy, R, 2005. “Management: people, performance and change”, McGraw-Hill Irwin, Second Edition.

Gray, J. and Laidlaw, H., 2002. “Part-time employment and communication satisfaction in an Australian retail organization”, Employee Relations, Vol. 24 No. 2, pp. 211-228.

Greenberg, J. and Baron, R., 1990. “Behavior in organizations: understanding and managing the human side of work”, Prentice-Hall, 7th Edition, pp.65. 

Harris, N., McNair, M. and Lhrke, D., 2001. “Exploring organizational change and employee acceptance in a local county”, Retrieved on May 07, 2007 from: Government “www.uwm.edu/Dept/Grad_Sch/McNair/2001/harris.htm

Huselid, M., 1996. “The impact of human resource management practices on turnover, productivity, and corporate financial performance, Academy of Management Journal, 38, pp. 635-672.

Huselid, M., and Becker, B., 2000. “Comment on “Measurement error in research on human resources and firm performance: How much error is there and how does it influence effect size estimates?”, Personnel Psychology, 53, pp. 835-854.

Leary, J., 1997. “Developing a new mindset: the “career ambitious” individual”, Women in Management Review Volume 12, Number 3,  pp. 91-99.

McCook, K., 2002. “Organizational perceptions and their relationships to job attitudes, effort, performance and organizational citizenship behaviours”, Doctoral Dissertation of Louisiana State University and Agricultural and Mechanical College, retrieved on January 06, 2010 from Electronic Thesis and Dissertation Library of Louisiana State University .

Milkovich, G. and Boudreau, J., 1988. “Personnel / human resource management: A diagnostic approach “Irwin McGraw Hill, 5th Edition.

Mosadegh-Rad, A. and Yarmohammadian, M., 2006. “A study of relationship between managers’ leadership style and employees’ job satisfaction”, Leadership in Health Services, Vol. 19 No. 2, pp. xi-xxviii.

Nijhof, W., De-Jong, M. and  Beukhof, G., 1998. “ Employee commitment in changing organizations: an exploration”, Journal of European Industrial Training, Volume 22, Number-6, pp. 243-248.

Noe, R., Hollenbeck, J., Gerhart, B., Wright, P., 2006. “Human resource management: Gaining a competitive advantage”, 5th Edition, McGraw-Hill Irwin, pp. 719, 724. 

Oshagbemi, T., 1997. “Job satisfaction and dissatisfaction in higher education”, Education Training Volume 39, Number 9, pp. 354-359.

Oshagbemi, T., 1999. “Satisfaction with co-workers’ behaviour” Employee Relation, Vol. 22, No. 1, 2000, pp. 88-106.

Poon, M., 2004. “Effects of performance appraisal politics on job satisfaction and turnover intention”, Personnel Review, Vol. 33 No. 3, pp. 322-334.

PTA Annual Report,  2006. “Pakistan Telecommunication Authority Annual Report 2005-2006” ISBN # 969-8667-44-X, Retreived on May 5, 2007 from website: http://www.pta.gov.pk/annual-reports/annrep06.pdf, pp. 23-24.

Qureshi, M. and Ramay, M., 2007. “Impact Of Human Resource Management Practices On Pakistani Organizations”, World Business Institute Australia, Dhaka Conference, (Best Paper Award). 

Ricke-Kiely, T., 2006. “Job satisfaction and the intent to turnover in direct support professionals who work for a nonprofit”, Retrieved on May 07, 2007 from: http://arnova.omnibooksonline.com/2006/data/papers/PA061112.pdf

Sargana, M., 2006. “Recent Growth Trends in the Telecom Sector of Pakistan”, April 19, 2006, Retreived on April 21, 2007 from website: http://www.pta.gov.pk/index.php? option=com_content&task=view&id=706&catid=95&Itemid=1&bold=sargana

Shapiro, H. and Wahba, M., 1978. “Pay satisfaction: an empirical test of a discrepancy model”, Management Science, Vol. 24, No. 6. (Feb., 1978), pp. 612-622.

Singh, K., 2004. Impact of HR practices on perceived firm performance in India. Asia Pacific Journal of Human Resources. 42(3), pp. 301-317.

Slattery, J. and Selvarajan, T., 2005. “Antecedents to temporary employee’s turnover intention”, Journal of Leadership & Organizational Studies, Vol. 12, No. 1, pp.53-66. 

Timm, P., 1984. Supervision, St. Paul, Minn, West Publishing Company.
Werther, W. and Davis, K., 1985. Personnel management and human resources, 2nd Edition, McGraw Hill Book Co.

WordNet, 2007. An electronic lexical database, Retrieved on May 06, 2007 from http://wordnet.princeton.edu/


Keywords Pay and benefits, communication, performance appraisal, supervision and collegiality, career development and management, job satisfaction, job commitment.
DOI http://dx.doi.org/10.15208/pieb.2010.18
Pages 66-73
Download Full PDF Download
  Previous Article | Back to Volume | Next Article
Share
Search in articles
Statistics
Journal Published articles
PIEB 611
Journal Hits
PIEB 1561660
Journal Downloads
PIEB 27313
Total users online -