Perspectives of Innovations, Economics and Business

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Volume 6
Issue 3
Online publication date 2010-10-07
Title The importance of TQM concept as a factor of competitive advantage of companies
Author Stojanka Dakic
Abstract In the modern business conditions companies are facing with very serious competition, so they are forced to invest great efforts to ensure high satisfaction of their customers and thus ensure their loyalty. In the described circumstances, the concept of TQM became a survival factor of companies in the market. Basis gaining competitive advantage in global markets is reflected in the adoption and development of the concept of TQM as a management philosophy that includes a set of tools and processes, which outputs bring consumer satisfaction and continuous improvement.
Citation
References
Bergman, B., Klefsjo, B., 1994. “Quality - from customer needs to customer satisfaction,” McGraw-Hill Book Company, London

Dean, J., Bowen, D., 1999. “Management theory and total quality:  Quality improving research and practice through theory development“, Academy of Management Review, Vol.19, No19, pp.392-418 

Deming, W., 1991.  “Philosophy continues to flourish,” APICS - The Performance Advantage, 1, No4, p.20

Heizer, J., Render, B., 2004. “Principles of operation management,” Pearson Education, New Jersey.
Heleta, M., 1998. “TQM - model za poslovnu izvrsnost,” Educta, Beograd  
      
Janošević, S., Senić, R., Stefanović, Ž. et al., 1999. “Menadžment ukupnog kvaliteta,” Ekonomski fakultet, Kragujevac

Stojiljković, V., Uzunović, R., Veljković, B. et al., 1996. “ISO 900I ISO 1400 - Put ka TQM,” Stioprint, Niš

Wadsworth, H., Stephens, K., 1986. “Modern methods for quality control and improvement,” John Wiley & Sons, Inc., New York

Keywords Total quality management, ISO standards, TQM tools.
DOI http://dx.doi.org/10.15208/pieb.2010.69
Pages 18-20
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