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Volume 6
Issue 3
Online publication date 2010-10-07
Title Linkage between online banking service quality and customers
Author S. Baskar, M. Ramesh
Abstract Banks have expanded the scope of competition to an e-environment with online banking. The commercial banks in India are introducing online banking to their customers in order to retain their customers from the competition given by foreign banks. Even though, these are so many empirical studies related online banking service quality and customers satisfaction. Hence, the present study has an attempt to fill up the research gap. The findings of the study reveals that the online customers service quality, online information system quality and banking service product quality are significantly and positively influencing the customer satisfaction.
Citation
References
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Keywords Online banking, service quality, online information system, customer satisfaction.
DOI http://dx.doi.org/10.15208/pieb.2010.77
Pages 45-51
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